A note to our users: These rules act as a guide for us, your network operators and administrators, to act justly and fairly when dealing with security and disciplinary activities online. This is NOT our acceptable use policy, which defines what you are allowed to do. These rules are “the law” for IRC Operators' immediate action, but can be overridden by the network at a high level (i.e., a vote by opers).
In general, if you are not sure if its OK to act, play it safe. Always try to solve problems FIRST without use of your oper.
In most cases, where a real person is involved (not a bot, clone or trojan) you should try to talk to them first. Oper commands should be used as a last resort. Educate channel owners on how to set good bans, and use the tools they have first. G-Lines should be used only when there is no good alternative solution. Spammers may be killed without warning as long as they are really spammers (see below).